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The purpose of this document is to provide organisations with requirements to deliver highquality healthcare and specifies requirements for management systems for quality in healthcare organisations when an organisation desires to:


a) demonstrate its ability to consistently meet service user, stakeholder, and applicable statutory and regulatory requirements.

b) enhance service user experience during the continuum of care and continually improve healthcare quality; and

c) create and maintain processes that ensure timely, safe, effective, efficient, equitable, and people-centred care.


The requirements of this document are based on recognised best practices and are intended to be applicable to any organisation providing healthcare services, regardless of its type, size, or the services it provides.

ISO 7101:2023 Standard

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